ORELLA

We recommend the following care instructions to prolong the life of the shoes.

Leather uppers apply a neutral leather shoes cream regularly and wipe clean with a dry soft cloth.

Embellished uppers these are hand embroidered and are therefore delicate. Please wear with caution as sequins, beads and crystals will fall off if adequate care is not taken.

Suedes and Nubucks to clean, gently brush or sponge surface to remove marks and stains. Periodic application of a waterproof spray is also recommended.

Fabric uppers use a fabric cleaner with a white cloth to clean the surface of fabric shoes.

 Heel Tips are replaceable and should be checked regularly for wear and tear and repaired by a reputed repairer when necessary.

Leather Soles are porous and should not be worm in wet conditions. Should your shoes become wet, let them dry naturally, away from direct sunlight. Wet shoes and boots should not be dried y artificial heat, as this will cause irreparable damage to the natural leather.

We accept return or exchange requests within 10 days of order receipt. Returns will be entertained with a credit note. Exchanges will be undertaken subject to size availability. We do not offer refunds.

A one-time product exchange will be done free of cost. Thereafter shipping and handling charges per order shall be applied for all exchanges & return requests.

At present this return or exchange service is available within India only. We do not offer this service on international orders.

Credit codes issued are valid for 60 days and can be redeemed either directly on our website or in our stores.

If 2 or more COD orders are cancelled in a season, we will not accept any more COD orders from that customer. In this case any further orders undertaken will have to be prepaid.

We do not accept return or exchange requests for made to order, customized, personalized or monogrammed products.

Please ensure that all merchandise being returned or exchanged is returned new, unused, and in the original packaging. Returns that do not meet these criteria will not be accepted.

Vanilla Moon reserves the right to refuse or accept a return or exchange.

Manufactured by:
Leiner Shoes Pvt. Ltd.
B 19 Hosiery Complex
Phase 2 Extension, Noida 201305, Uttar Pradesh

Country of origin: India

Marketed by:
Leiner Shoes Pvt. Ltd.
UG 11, Daryacha, 39 Hauz Khas Village, New Delhi 110016