Frequently asked questions

No, you don’t need to set up an account. You can check out as a guest. However, you will miss out on our incredible loyalty program offerings if you don’t set up an account.

Yes, we take your privacy very seriously & our website is SSL-protected. You can read our privacy policy here.

Within India, standard delivery timeline is 4-5 working days. International deliveries are 8-10 working days. If there is an urgent delivery request, please reach out to us at +91 98118 17212. We will try our best to expedite the shipment.

Please connect with us on WhatsApp at + 91 98118 17212 or email us at shop@vanillamoon.in.

Yes, we offer international shipping. Shipping charges are applicable as per our shipping policy. Click here to learn more.

No, the JVAM Collection is unavailable for purchase or shipping outside India. If you have any questions or concerns, don't hesitate to get in touch with us via WhatsApp at +91 98118 17212 or email us at shop@vanillamoon.in.

UK EU US Length of Foot(CM)
3 36 6 22.7
4 37 6.5 23.4
5 38 7.5 24.1
6 39 8.5 24.7
6.5 40 9 25.4
7 41 9.5 26

No worries! Our owner Deepika wears a size 42, and her best friend Timmie wears a size 35, so we understand your situation. We accept orders for sizes 35 and 42 as long as the necessary materials are available.

Please connect with us on WhatsApp at + 91 98118 17212 or email us at shop@vanillamoon.in with the style you're interested in.

However, please note that we do not accept returns/exchanges for made-to-order sizes 35 or 42.

Yes, we offer made-to-order shoes. Please connect with us on WhatsApp at + 91 98118 17212 or email us at shop@vanillamoon.in with the style you're interested in.

No, only one promo code can be used per order.

Please check that the promo code is still valid and review the terms and conditions for that promotion. If you require further assistance, Please connect with us on WhatsApp at + 91 98118 17212 or email us at shop@vanillamoon.in. Promo codes cannot be applied on sale item(s).

All promotions are subject to our terms and conditions. You cannot avail of a promotion that is over.

Once your order is dispatched, tracking information will be shared via WhatsApp message and email.

We use Razorpay to process payments, ensuring your card data is never stored on their servers. All transaction data is encrypted and complies with PCI-DSS standards, ensuring the highest level of security.

Payments can be made by all types of credit/debit cards, UPI, Net Banking and Wallets.

For further details, you can review Razorpay’s terms and conditions at razorpay.com

Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, Please connect with us on WhatsApp at + 91 98118 17212 or email us at shop@vanillamoon.in.

Please connect with us on WhatsApp at + 91 98118 17212 or email us at shop@vanillamoon.in.

You can share the complete transaction details via WhatsApp on +91 98118 17212 or email us at shop@vanillamoon.in. Our team will check the payment gateway and get back to you at the earliest.

First check the invoice that was included in your package. If there is any missing item(s), Please connect with us on WhatsApp at + 91 98118 17212 or email us at shop@vanillamoon.in.

All orders will be fulfilled based on available stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s). Alternates will be suggested for out of stock item(s) and refunds will be processed if our alternate suggestions are not approved by you.

We accept returns/exchanges within 15 days of receipt. Click here for more details on our return & exchange policy.

You can cancel your order within 12 hours of placing it via the link in your confirmation email/WhatsApp. If you cancel within this window, all charges will be reversed, and you will receive a refund within 5 working days.

Please connect with us on WhatsApp at + 91 98118 17212 or email us at shop@vanillamoon.in.

Yes, we have several physical stores in Delhi NCR. Click here for more details.