Frequently asked questions
directly on our website. We have the full collection available
and promise you delivery within 5 working days. Get started by clicking right here!
If you would rather visit one of our stores, you can find them by clicking here.
No it is not necessary to set up an account. You can check out as a guest, and all you need to do then is provide us with your payment and shipping details.
Yes we can, please email us at email@example.com. We will be in touch with you regarding shipping costs.
If the shoes are in stock, our standard delivery time is 3-5 business days. International deliveries will take 7-10 business days.
Upon placing your order you will receive a confirmation email. You will receive another email once we have dispatched your shoes to the shipping agent. This email will contain the tracking information and a link that you can use to track the status of your package. When it is delivered, we will send you another email to inform you of the same.
We accept returns / exchanges up to 15 days after you receive the items. We will give you a refund and / or exchange your shoes provided they are not worn or damaged in any way. In case of any manufacturing defects, we will give you a direct replacement as soon as possible.
If you have an account with us, it is very easy. Just log in, select the Returns / Exchanges option from the menu and follow the instructions. We will arrange to have your shoes picked up, and for your new pair(s) to be dropped off. If you do not have an account, please sign up. If you don't want to, you can email us firstname.lastname@example.org with the necessary details (and pictures in case of damaged goods), and we will arrange for the pick up and drop off as required.
You will receive a refund up to 15 days after we receive the returned goods.
Yes. We have four stores. All details are available here.
We use standard European sizing, and our products run true to size. Please refer to our size guide for conversion details.
Don’t worry! Our owner Deepika is a size 42 (and her best friend Timmie is a size 35); so she is very sympathetic to your situation. We take orders for sizes 35 and 42 so long as we have the lasts in production. Please email us at email@example.com with the style you are interested to order and we will check feasibility and get back to you asap. However, we will not be in a position to accept returns for shoes made in sizes 35 or 42 that have been made to order.
You have a 12 hour window after placing your order during which you can cancel. The option to cancel your order will be in your confirmation email. If you do cancel during this time, all charges will be reversed and you will receive your refund within 15 days.
Only our bridal collection is made to order. Email us at firstname.lastname@example.org for more details.
We have two primary collections each year –
Spring-Summer – in stores / online in March
Autumn-Winter – in store / online in September
These are supplemented by small transitional ranges which bridge the gaps between seasons.
You can write to us at email@example.com with your size and details of the style. We will do our best to get you a pair. If there are enough such requests for a particular style, we will be sure to manufacture them and ship directly to you.