Shipping & Returns

Shipping Details

  • We offer free shipping and returns anywhere in India
  • For international deliveries, we do charge a shipping fee that is calculated on checkout. You will be able to review this amount before paying for it.
  • For deliveries within India, please allow 3 working days for your goods to arrive.
  • For international deliveries, please allow 7-10 working days.

Order Process

  • As soon as you place your order, you will receive a confirmation email. Orders are dispatched within 1 working day
  • As soon as your order has been dispatched, you will receive an email with a tracking number.

Returns, Exchanges, and Refunds

If you are unhappy with your product, or it has been damaged in transit, please email us at shop@vanillamoon.in.in as soon as possible. Once we have processed your request, we will arrange to have your shoes picked up from the delivery address.
We are able to refund or exchange any item within 15 days of receipt. However, at present, this facility is only available within India. We will update our policy as soon as we can offer international returns / exchanges.
YPlease make sure that the goods are returned new, unused, and within the original packaging. Returns that do not meet these criteria will not be accepted.
Your refund will be credited back to the original payment method. Please note that funds can take up to 10 days to reflect on your account due to the varying processing times of payment providers

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